• altattr

    SUPPORT

    HOW CAN WE HELP YOU?

We have streamlined our support services to focus on getting your request to the right team as quickly as possible. Our Ticket-Based system is the most expeditious way to offer high-level support. Phone calls may be arranged per incident by request. Please note that some support requests may incur charges.  

SUPPORT DEPARTMENTS

Holiday Scheduling

We will be running skeleton staff between Dec 24 to Jan 1 inclusive to give time for our team to recharge and spend time with family. Monitoring and emergency services and teams will be in place 24/7 as always and working through our helpdesk systems for urgent issues. Elective, or project-based inquiries may have longer than usual response times. Public access to our main office is closed during this time.

POS & ECommerce Integrated

For POS & ECommerce Integrated accounts. Some inquiries may require external vendors or system support services. 

Monitored : business hours.

Submit a ticket  

 

dbcEngine Portal

For dbcEngine Franchise, Member and Business Portal Manager systems.

Monitored : business hours

Submit a ticket  

 

Hosting Service

For Hosting Services including websites, email, databases including Managed Dedicated Hosting and Advanced VPS.

Monitored : 24/7

Submit a ticket  

 

Domain Name Registration and Management

For Domain Name Registration, Renewal and Services.

Monitored : business hours

Submit a ticket  

 

Account Inquiries

Questions or help with billing, adding or changing your information and contacts in your account.

Monitored : business hours

Submit a ticket  

Pay an invoice  

 

Production Inquiries

Ask questions here about your system, application, project – for new additions or changes.

Monitored : business hours

Submit a production inquiry  

 

Support Notices

Domain Notices  

.SE Registry

0 sec ago

THIS IS A SCHEDULED EVENT Feb 27, 20:00 UTC  -  Feb 28, 01:00 UTC

Dec 24, 20:35 UTC
Scheduled - During the maintenance all domains will continue to resolve, but all other services may be unavailable.



.SE Registry

0 sec ago

THIS IS A SCHEDULED EVENT Feb 13, 20:00 UTC  -  Feb 14, 01:00 UTC

Dec 24, 20:34 UTC
Scheduled - During the maintenance all domains will continue to resolve, but all other services may be unavailable.

For a list of affected TLD's please look the registry up in the following spreadsheet:
http://opensrs.help/chart



.EU Registry

0 sec ago

THIS IS A SCHEDULED EVENT Jan 30, 05:00 - 08:00 UTC

Jan 16, 13:43 UTC
Scheduled - During the maintenance all domains will continue to resolve, but all other services may be unavailable.



.COM/.NET Registry

0 sec ago

THIS IS A SCHEDULED EVENT Jan 27, 01:00 - 01:45 UTC

Jan 2, 08:14 UTC
Scheduled - During the maintenance all domains will continue to resolve, but all other services may be unavailable.



Verisign Registry

0 sec ago

THIS IS A SCHEDULED EVENT Jan 24, 22:00 UTC  -  Jan 25, 02:00 UTC

Dec 24, 20:40 UTC
Scheduled - During the maintenance all domains will continue to resolve, but all other services may be unavailable.

For a list of affected TLD's please look the registry up in the following spreadsheet:
http://opensrs.help/chart



Announcements

[MONITORING] Canadian dollar Credit Card Payment merchant issue

1 month, 3 weeks ago

MEMO: Canadian dollar Pre-Authorized Credit Card Payment merchant issue

TO: Canadian/CAD Payment users

UPDATE : RESOLVED and monitoring. CAD-based currency payment are currently failing.

Related to the recent VISA PCI Compliance upgrade recently, our payment partners are resolving a side-issue currently affecting our CAD-currency credit card processing. All CAD transactions currently show as failing, regardless of the status of your account. We are assured by our payment partners that this will be resolved shortly.

This is now resolved, support teams continue to watch performance.

This did not affect USD credit cards, PayPal or other electronic transfers – these continued to work properly.

We thank you for your patience as we update the process with our partners to take advantage of enhance payment security.


-- your iTristan Media Group team